Complaint Procedure
At MP Sparks, we strive to provide the highest quality electrical services. However, we understand that occasionally things may not go as expected. If you have a complaint, please follow the procedure below to ensure it is addressed promptly and effectively.
Step 1
Contact Us
Submit your complaint directly to our customer service team via our online contact form, email at mp.sparksltd@gmail.com, or call us at
07534 948 861.
Step 2
Provide Details
When submitting your complaint, please include as much detail as possible, including:
– Your name and contact information
– Date and time of the service
– The nature of the complaint
– Any supporting documentation or photographs
Step 3
Receipt Confirmation
You will receive an acknowledgment of your complaint within 24 hours of submission. This acknowledgment will confirm that we have received your complaint and are investigating the matter.
Step 4
Internal Review
Our customer service team will review the details of your complaint and may contact you for further information or clarification if needed.
Step 5
Assessment
We will assess the situation, including speaking with the involved electrician(s) and reviewing any relevant documentation or evidence.
Step 6
Action Plan
Within 5 business days of acknowledging your complaint, we will provide you with a proposed action plan to resolve the issue. This may include:
– A detailed explanation of what went wrong
– Steps we will take to rectify the situation
– Any compensation or corrective measures, if applicable
Step 7
Implementation
We will implement the agreed-upon resolution promptly and keep you informed of our progress.
Step 8
Satisfaction Check
After the resolution has been implemented, our customer service team will follow up with you to ensure you are satisfied with the outcome.
Step 9
Feedback
We value your feedback and may ask you to complete a short survey about your experience to help us improve our services.
Step 10
Further Action
If you are not satisfied with our proposed resolution, you can escalate your complaint to our senior management team by emailing mp.sparksltd@gmail.com or calling +44 7534 948 861.
Step 11
External Review
Should the matter remain unresolved, we may seek external mediation or advice from relevant industry bodies.
learn more about our health and safety policy or
how we conduct risk assessments
We are committed to resolving complaints in a fair and timely manner and appreciate your cooperation in helping us improve our services. If you have any questions about this procedure, please do not hesitate to contact us.
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CONTACT INFORMATION
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PHONE
+44 7534 948 861
mp.sparksltd@gmail.com
Areas Covered
Herts, Essex, Cambs, Norfolk
